About Our Store:
1) Mascot trade factory Shop is an aliexpress online store which provides the best products and service to all customers.
2) Outstanding quality! Factory Price!
3) Welcome wholesalers, distributors, resellers and agent request!!!
4) All the products are produced directly from our factory and 100% pictures are real taken.
1) We only ship to your confirmed address. Please make sure your shipping address is correct before purchase.
2) "Free Shipping" item will be posted by "China Post Air Mail" with tracking online, not all country free shipping! Average delivery time is 15~30 days, for Russia/Brazil will be 25~45 days. In case of rush hour or national delay, the shipping time will be longer than 60 days, please be kindly understand.
3) We highly recommend you to choose International Express EMS/DHL/UPS/TNT if you want a faster delivery. And you can enjoy discount price, but the shipping fee should be charged.
4) If you didn\'t received the goods in 50 days (90%Russia & Brazil), PLEASE, contact us for a time extending,
DO NOT open dispute for this reason because the delivery is totally out of seller\'s control, it should be Post office\'s duty, any Dispute is not going to help you to get the goods faster.
5) Shipping may be influenced by holidays, events and other uncertainties. We could not guarantee the arrival time.
6) The shipping is a big headache for both buyer & seller, a mutual understanding is highly needed. If you dislike the seemingly long shipping time, please don\'t bid. We don\'t want to get a negative or neutral or a low DSR score only because of the shipping time.
7) Our price does not include taxes, VAT, or other charges. To ensure you pay minimum tax, we will declare as "gift" or "sample" with low value. Please check with your country\'s customs office to determine what these additional costs will be prior to bidding/buying.
8) Please note: the buyers are responsible for all additional customs fees, brokerage fee, duties, and taxes for importation into your country. These additional fees may influence the time of delivery.
1) All the items within one month are in warranty for exchange.
2) Defective products must be returned within 30 days from the date you got the parcel. And all returned items must be in the original packaging.
3) It may take up to 7 business days to process your return after we received the returning product.
4) The buyer is responsible for all further shipping fees.
5) We try our best to serve customers.
1) Our goal is to make sure you can have a pleasant shopping online. We ensure that you can buy the same or higher Quality products with lower price from our store.
2) If you are not satisfied with our service and products, please tell us in time before your comments and we will try our best to solve your problems as soon as possible.
3) If you are satisfied with our products and service for purchasing. We will highly appreciate if you leave a positive message. Hope we could keep long term business relationship. Thanks you very much.
4) Moreover, do not hesitate to contact us any time before and after sale, we are committed to your 100% customer satisfaction.
1) If you have any questions or need any help, please feel free to contact us!
2) We will respond as quickly as possible. And we are so glad to answer any question you have!
3) We can respond Email within 24 hours.
Thank You For Your Support!
Q: How do I pay for my purchase?
A: we accept the following payment methods: credit card; moneybooker;T/T;western union.
Q: How much does it cost shipping to my country?
A:Package less than 2 Kg will be shipped by China Post Airmail which is free shipping to the 26 countries as follow: United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore.
For other countries or package over 2 Kg, buyers need to afford entire shipping cost.
Q: Is there any tracking Number for my item?
A: Yes, we ship every order with its Tracking Number, and you can check the shipment status on the link we provided.
Q: I am a reseller, I would like to buy many pieces of your items, what\'s the wholesale price?
A: Hi, thanks for your inquiry, if you would like to buy a large quantity, please send email to us. As a manufacturer who owns a factory, we will give you the best price, thanks!
If you have any other questions, please feel free to contact us. Your satisfactory is our destination.